Privacy Policy

Sydney South Automotive is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Sydney South Automotive manages personal information. It is structured as follows:

Personal information Sydney South Automotive collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Sydney South Automotive and complaints
Changes to Privacy Policy

1. Personal information Sydney South Automotive collects

The main types of personal information Sydney South Automotive collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Sydney South Automotive such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Sydney South Automotive's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Sydney South Automotive's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Sydney South Automotive's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Sydney South Automotive.

Sydney South Automotive collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Sydney South Automotive keeps of telephone calls, or emails received, or messages sent to Sydney South Automotive or posted on Sydney South Automotive's pages on social media);
Sydney South Automotive's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Sydney South Automotive collects personal information in connection with running its business directly from the individual concerned. On occasion Sydney South Automotive may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Sydney South Automotive stores personal information in electronic and paper form.

Sydney South Automotive uses and discloses personal information as follows:

to source vehicles and sell them to Sydney South Automotive's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Sydney South Automotive's customers and prospective customers;
to obtain products, services or information from Sydney South Automotive's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Sydney South Automotive knows about them);
to operate and manage Sydney South Automotive's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Sydney South Automotive. For example, Sydney South Automotive may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Sydney South Automotive also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Sydney South Automotive uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Sydney South Automotive uses in the operation of the computer program is browsing history on Sydney South Automotive's websites, name, contact information, and other information you may input into Sydney South Automotive's websites. The level of human oversight Sydney South Automotive provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Sydney South Automotive's staff.

4. Cookies

Sydney South Automotive uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Sydney South Automotive's web server. Sydney South Automotive may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Sydney South Automotive's platforms and those social media platforms. Sydney South Automotive's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Sydney South Automotive's website.

5. Links to other websites

Sydney South Automotive's website may contain links to third party websites. Sydney South Automotive does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Sydney South Automotive and do not wish to receive these communications from Sydney South Automotive in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Sydney South Automotive.

7. Overseas transfers

Sydney South Automotive's website/s are hosted in Australia. On occasion, a third party service provider Sydney South Automotive engages or that Sydney South Automotive is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Sydney South Automotive holds about them by contacting Sydney South Automotive during business hours on 02 9599 4888 or via the contact page.

Sydney South Automotive may require an individual making a request to verify their identity before processing their request.

Sydney South Automotive will aim to respond to all requests promptly and within 30 days.

Sydney South Automotive may refuse a request where permitted or required by law. Sydney South Automotive will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Sydney South Automotive and complaints

If you have any queries, concerns or complaints about how Sydney South Automotive handles your personal information please contact Sydney South Automotive during business hours on 02 9599 4888 or via the contact page. Sydney South Automotive may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Sydney South Automotive can understand the nature of your concern. In most cases, Sydney South Automotive will ask that you put your request in writing.

Sydney South Automotive takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Sydney South Automotive's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 02 9599 4888
Mailing Address: 339a Princes Hwy, Rockdale, NSW, 2216

10. Changes to Privacy Policy

Sydney South Automotive may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.